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  1. Route: Track Everything In One Place

    Track Everything You Order in the Route App. Get shipping notifications and real-time status updates on any delivery.

  2. Route Track: Package Tracking For the 21st Century

    With Route, customers track 11+ orders per month and check their package status 8-10 times. Keep your brand top-of-mind and direct customers back to your site with immersive tracking that converts.

  3. Route Shipping Protection Policies – Route for Shoppers

    Route is a package tracking and shipping protection provider. We support brands by protecting their customers’ online orders from damage,...

  4. Route mobile app data and privacy FAQ – Route for Shoppers

    In addition to following our own privacy and security policies, Route implements security and privacy requirements from email service providers, such as Gmail, that the Route app connects to on your …

  5. Shoppers - Route

    Never miss an update. Route keeps tabs on your deliveries so you don’t have to. Get notified every step of the way.

  6. Returns & Claims - Route

    Let's find your orderemail

  7. Route Protect: Keep Your Shipments Protected

    When your customers protect a package with Route, they’re also protecting the planet. Route calculates and offsets the carbon emissions involved in the delivery of every protected package, so that …

  8. Route Shipping Protection Policies

    Route is a package tracking and shipping protection provider. We support brands by protecting their customers’ online orders from damage,...

  9. How to file a claim - Route for Shoppers

    You can return to this page at any time by going to claims.route.com (directly or via your claim confirmation email) to check for updates. We will also send status updates via email when your claim …

  10. How Route’s claims process works – Route for Shoppers

    As soon as you file a claim on a Route-protected order in our Resolve Center, we assess the issue against Route’s policies to determine whether it qualifies under our coverage.