A fishbone diagram, sometimes referred to as a cause-and-effect diagram or an Ishikawa diagram, is a quality tool that helps users identify the many possible causes for a problem by …

Learn the differences between quality assurance and quality control. Explore definitions, examples, and how QA and QC ensure quality.

Find a comprehensive list of downloadable quality tools, diagrams, and advanced implementation templates for all industries including healthcare at ASQ.org.

Start your quality journey by mastering the 7 Basic Tools of Quality at the world’s largest society for quality, ASQ.org.

Quality management systems (QMS) play an important role in the continuing improvement of organizations. Learn the history and benefits of QMS at ASQ.org.

Total Quality Management (TQM) is an approach to success through continuous improvement. Learn more about TQM and find resources like PDFs at ASQ.org.

Have a Standards Question? Ask the Experts! Submit your technical questions about an international or American national standard to our panel of seasoned quality professionals.

ISO 9000 is defined as a set of international standards on quality management and quality assurance developed to help companies effectively document the quality system elements …

Tell Me About It (Quality Progress) Based on the PDSA cycle, this article introduces the plan-do-study-act-export (PDSA-X) cycle, which supports the collaborative pursuit of excellence across …

Learn more about how to certify to ISO 9001:2015 and transition from ISO 9001:2008. Buy the official quality management systems standard from ASQ.org.