APQC (American Productivity & Quality Center) is the world’s foremost authority in benchmarking, best practices, process and performance improvement, and knowledge management (KM).

Get an introduction to APQC’s Process Classification Framework® and learn how it creates a common language so your organization can improve process management.

Use APQC’s Open Standards Benchmarking or Rapid Performance Assessments to compare and measure your organization’s performance against others. Find out where performance is sub …

APQC is the leading source for innovative thinking and the latest research in knowledge management. We’ve been at the forefront of KM since APQC’s Chairman of the Board and former CEO Carla …

Leverage the globally recognized APQC Process Classification Framework (PCF) to standardize, document, and optimize business processes. It’s the foundation for transformation initiatives, ERP …

APQC’s 3-day immersive process manager certification course is the foundation you need to empower and transform your organization with the essential tools to design, improve, and evolve the …

APQC conducts research to discover and document world-class business practices, share proven methodologies and processes, and assist organizations around the world in adapting them.

APQC (American Productivity & Quality Center) is the world’s foremost authority in benchmarking, best practices, process and performance improvement, and knowledge management (KM).

APQC (American Productivity & Quality Center) is the world’s foremost authority in benchmarking, best practices, process and performance improvement, and knowledge management (KM).

An internationally recognized authority in PPM, APQC provides the tools and resources you need to implement or manage your process improvement programs. Our resources include best practices, …