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Hi Danilo , check if it helps : In Genesys Cloud Scripts, the participant data variable only stores the Value field. There is no native mechanism to automatically store or retrieve the Display …
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Genesys Cloud CX - Beta HQ
Aug 11, 2025 · Here are the Genesys Cloud CX Release Notes for this week! Feature availability may vary and is based on factors such as, but not limited to, region readiness, product …
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Genesys Cloud - Beta HQ
The Genesys Beta Community is a great place to ask questions, connect with others, and stay in the know.
New Feature: Agent Timeline View | Genesys Cloud - Main
Apr 3, 2025 · New Feature: Agent Timeline View is Now Live! We're excited to announce that the Agent Timeline View is now available in Genesys Cloud! This new view gives supervisors …
Disconnect Reasons | Genesys Cloud - Main
Mar 31, 2025 · I see separate parts of that disconnect reason on the "Disconnect reasons in the interaction's detail view" page in the Genesys Cloud Resource Center, but I don't see this …
Genesys Cloud - UI New Features
Oct 17, 2024 · Welcome to your go-to resource for modernizing the Genesys Cloud agent workspace. This toolkit has everything you need to ensure a smooth transition to the …
Request: Reduce prices for certification exams | Certification and …
Jan 23, 2025 · As it stands today, Genesys customers and partners who get the most from their learning subscriptions are consuming the instructor-led training and also using the self-study …
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Webinar: Maximizing Customer Insights with Genesys Cloud Voice Surveys When: Dec 16, 2025 from 10:00 to 11:00 (ET) Community: Certification and Training