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Posted in: Genesys Cloud - Developer Community! Thanks Jerome, I did not see that. Ok, next question, from where do I obtain the CommunicationId (not conversationId)? I also notice there …
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Genesys Cloud - Beta HQ
Aug 14, 2025 · Here are the Genesys Cloud CX Release Notes for this week! Feature availability may vary and is based on factors such as, but not limited to, region readiness, product …
Genesys Cloud - Beta HQ
6 days ago · The Genesys Beta Community is a great place to ask questions, connect with others, and stay in the know.
Genesys Cloud - Main - Genesys
Jan 6, 2025 · The Genesys provider used with CX as Code cannot export/import everything available in Genesys Cloud, so you need to look at what it can do vs. cannot (e.g., WFM …
New unified navigation experience coming to Genesys Cloud
In a future release, Genesys Cloud will introduce a redesigned navigation system and an updated information architecture aimed at improving usability and stream
Certification and Training - Genesys
A community for professionals invested in Genesys Certification programs to meet and discuss available courses and opportunities.
Upcoming Events - Genesys
4 days ago · Genesys Webinar: Rule-Based Decisions in Genesys Cloud When: Nov 19, 2025 from 11:00 to 12:00 (ET) Community: Certification and Training
Genesys Cloud - UI New Features
Oct 17, 2024 · Welcome to your go-to resource for modernizing the Genesys Cloud agent workspace. This toolkit has everything you need to ensure a smooth transition to the …