This example explains how to pass data from the Interactive Voice Response (IVR) system in Amazon Connect to your Salesforce org.

May 10, 2024 · The Salesforce sales cloud has solid integration capabilities with industry-standard tools such as native APIs. These APIs let two systems communicate with each other, guaranteeing …

Apr 4, 2025 · This integration means that sales and support teams can make, receive, and manage phone calls without leaving Salesforce, allowing for seamless customer interactions and streamlined …

Configure IVR API Integration: Use Sales Cloud IVR API to automate how calls are routed, ensuring that customers are directed to the right agent based on their needs or history.

Deliver automated, data-driven customer interactions with Salesforce Sales Cloud IVR API integration—expertly designed by dgt27. Our integration connects your voice systems to Salesforce, …

Jan 7, 2025 · Salesforce API Integration provides a solution, allowing these systems to communicate effectively and automate workflows. APIs (Application Programming Interfaces) enable different …

This example shows how to take a caller’s inputs into the interactive voice response (IVR) system, pass them to Salesforce, and use them to create or link to Salesforce records.

Apr 29, 2025 · From seamless click-to-call and IVR (Interactive Voice Response) to advanced call recording and analytics, CTI turns your CRM into a full-fledged communications hub.

Jan 6, 2025 · When businesses implement a Salesforce Sales Cloud IVR API integration, they unlock capabilities such as automated call routing that ensures customers are directed to the appropriate …

Salesforce, a pioneer in cloud computing, has always emphasized the importance of integration, making its platform exceptionally open and adaptable.