Get Started with Amazon Connect Voice Routing with Advanced Work Assignment
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YouTubeServiceNow Community
Get Started with Amazon Connect Voice Routing with Advanced Work Assignment
Today, customers expect seamless support experiences across all channels, whether they’re reaching out through chat, text, or voice. Advanced Work Assignment (AWA) is the ServiceNow routing engine that automatically routes work items to agent queues for chat, cases, and messaging. Now, AWA can also route Amazon Connect Voice as a work item ...
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