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Interaction Module
in ServiceNow
ServiceNow Interaction
Enhancements
ServiceNow Interactions
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Service Now
20:25
YouTube
comdygas
Creating the 'Call' (or 'Interaction') model in ServiceNow
Short tutorial to get you started on creating a 'Call' or 'Interaction' record within ServiceNow. As most calls to the service desk can route to either incident or request management, it helps to have a small 'initial contact' type record that will facilitate routing to one of the two processes. This model also frees up incident management from ...
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